Refund policy
Returns & Refunds Policy
At Amarii & Co., we take great care in crafting and packaging every candle. If there is an issue with your order, we want to make it right.
Returns
Due to the nature of our products, we are unable to accept returns on used candles.
Unused products may be eligible for return on a case-by-case basis. Customers are responsible for return shipping costs unless the return is the result of our error.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at hello@amariiandco.com.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
Once reviewed, we may offer a replacement, store credit, or refund at our discretion.
Refunds
Approved refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.
Shipping charges are non-refundable unless the issue was caused by our error.
Contact Us
Questions regarding returns or refunds may be directed to:
hello@amariiandco.com